+64 9 065 6571Anjouan ALSI-796863
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Reaching a person

Who do I contact at Axe Casino?

Axe Casino answers live chat, e-mail and phone around the clock, every day, so help is available whenever you need it.

Get in touch Min deposit NZ$20
Paid today
298,983 NZ$
4,954 Playing now
Anjouan licensedALSI-796863, audited by BMM Testlabs, GLI, eCOGRA
Fast withdrawalsAverage 22 minutes, up to NZ$55,000 per transaction
256-bit SSLBank-grade encryption across all transactions and data
Three ways through

You want a person, not a queue

Three routes to a real person, and what each one handles best.

Live chat
Live chat suits anything urgent and answers in about two minutes, day or night, with a person who can see your account while you talk.
Open chat
Paper trail needed
E-mail suits documents, screenshots and anything you want in writing; send it to [email protected] and expect a reply within about six hours.
Write in
Hearing it out loud beats typing
Phone works for anything easier said out loud: call +64 9 065 6571, with lines answered in roughly two minutes on New Zealand time (NZST).
Call us
Axe Casino in New Zealand

Help that runs on New Zealand hours

The New Zealand numbers, hours and safety contacts you need, all in one place.

Getting through

New Zealand phone+64 9 065 6571
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Who watches

Supervisory authorityAnjouan Offshore Finance Authority, license ALSI-796863

Safe play

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Get the answer in one go

Grab these before you open a chat, send an e-mail or pick up the phone.

  • Your registered e-mail address
  • The last four digits of your card
  • Any bonus or promo code
  • Screenshots of the problem
  • Your account username or ID
Axe Casino departments

Which address should I send this to?

Useful the moment a question has a home other than general support.

Your account

General support[email protected]
Document verification (KYC)[email protected]

Money and payouts

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]
Personal data and privacy[email protected]
Business and partnerships[email protected]
Checking us out

From name on the page to licence on file

It clears up the worry that you can't tell who actually operates the site.

Company

Legal nameAxe Casino LLC
Company number448458 (Anjouan)
AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-796863

E-mail

Support e-mail[email protected]
Seven timings

How long until someone replies?

This is the block to read when you're deciding whether to wait or try another way.

Live chat

Live chat hours24/7
Live chat first reply2 minutes
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail reply6 hours

Phone

Phone number+64 9 065 6571
Phone waiting time2 minutes
You need help now

What do you want to clear up?

You will finish this list with your next move already decided.

accountCan I get a copy of my data or have it deleted?+
Yes. Ask the privacy team at [email protected] and they handle both requests. A copy or a deletion is carried out once they confirm it is really you.
accountIs Axe Casino licensed, and by whom?+
Axe Casino LLC holds licence ALSI-796863 from the Anjouan Offshore Finance Authority. That licence sits with the operator named in the footer. Nothing about your account changes because of the regulator's location.
accountWhat happens when support needs to find my account?+
Staff ask for your registered email address and confirm a couple of details to pinpoint the account. Nobody will ever ask you for your password. If a message does, treat it as suspicious and stop.
accountDo I need to wait for verification, and how long?+
Verification usually finishes within 64 hours of your documents arriving. Photo ID, proof of address and a card image are what get checked. Send them early so a withdrawal is not held up later.
accountWhere can I get help in my own language?+
Answers come back in English, German, Finnish or Norwegian. Say which one you prefer when you open the conversation. A New Zealand player writing in English is on the most direct route.
accountWhere do I go if the answer does not satisfy me?+
Send the complaint to [email protected] and support gets a second look at it first. If that still leaves you unhappy, you can take it to the Anjouan Offshore Finance Authority.
Complaint path

When a reply leaves you flat

It follows the same plain order the rest of the casino runs on: talk to us, then go higher.

Written record in your hands
Send the full story to [email protected], with your account e-mail and any screenshots attached, so the team can trace what happened.
When the reply misses the point
Wait for their written answer, which sets out what they found and what they can do, then reply with anything still unclear.
Axe Casino senior review
If that answer doesn't settle it, ask for it to be passed up the chain inside Axe Casino for a second, more senior look.
A final fair hearing
Should the internal route run dry, take the matter to the Anjouan Offshore Finance Authority, the regulator that issued our licence.

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