Tools that keep play yours

Before the first spin, not after the loss: responsible gambling at Axe Casino

Play only from 18+, and the deposit limits, loss limits, session time reminders, cooling-off period and self-exclusion sit in every Axe Casino account.

Set your limit now

Anjouan licensedALSI-796863, audited by BMM Testlabs, GLI, eCOGRA

At a glance

Learn the essentials at a glance

You will have the age rule, the licence, the helpline and the support desk in one place.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-796863

Gambling Helpline Aotearoa0800 654 655

Support email[email protected]

The evening you decide

Choose your controls and set them early

Here is the reassurance that a boundary can be in place before you spend a cent.

Deposit limits

This tool caps how much you can pay in over a period you choose, so a long evening cannot quietly grow into more than you planned.

Loss limits

It sets the most you are willing to lose in a set window, which is the honest number to fix while you are still calm and clear-headed.

Session time reminders

A reminder appears after a stretch of play you have chosen, so you can decide whether to carry on or step away without losing track.

A break from the screen

A cooling-off period gives you a break from the account when play has stopped feeling like a pastime, and you can arrange it before you feel overwhelmed.

Self-exclusion

Self-exclusion closes your access for a period you set, and should be your choice the moment you see play taking more than it should.

Four short steps

Where do the limits live?

Axe Casino puts the controls in your own hands, so you decide the level before play begins.

Where the controls sit

Sign in and open the settings area of your profile, where your personal details and account preferences are listed together.

The full list of options

Find the limits section and read the options listed there, so you know exactly which controls your account already offers.

Choosing one control

Pick the control you want, such as a deposit limit or a session reminder, and think about the level that suits an ordinary week.

A rule in place

Confirm the change and check it appears in your settings, because a limit set before play is what actually holds.

Support that costs nothing

Reach out before the worry settles in

Axe Casino keeps the same calm, no-pressure tone as the people who answer these lines.

Gambling Helpline Aotearoa

One call covers players and the people who worry about them, every hour of the day or night, and nothing you say leaves the conversation. Free texting is available too. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling runs free of charge, with peer and cultural support and clinics across the country, on weekdays during business hours and by text whenever a conversation feels easier than speech. pgf.nz

Safer Gambling Aotearoa

Run by Health New Zealand, this site explains the signs of harm for players and families, offers practical tips and points you to local support near where you live. safergambling.org.nz

A short step back, or a long goodbye

Need a few quiet days? This is the lighter option, for a night or a run of days when play has started to feel automatic rather than fun. Set it from your account settings and the break runs for the period you pick, with play closed until it ends.

The long way out. Here access closes for a far longer stretch, and it stays shut once it begins. Start it in the account, pick the length that fits, and treat it as final: there is no early release, so the decision carries its own weight.

Is there a national register? New Zealand keeps no national self-exclusion register, so your casino account is where the line is drawn. Start it in settings for the period available, and let the helpline take the next step with you.

Keeping under-18s out and relatives supported

Keep the account in your own name. At sign-up, staff confirm you are 18 or older. You will not receive a first withdrawal until photo ID, proof of address and a card image are checked, and verification takes up to 64 hours.

Install blocking software on every device. By evening, a shared laptop or tablet often becomes the child's screen. Gambling blocking software installed on each device stops casino pages loading, closing the usual route around a parent's account.

Start with a calm question, not a list. One quiet conversation, without blame, tells a relative far more than a lecture. Gambling Helpline Aotearoa takes calls from family members too, free, every hour of the day and night.

When the mood shifts and the stakes creep

Noticing a sign in the first weeks is easier to act on than noticing it a year in. A limit or a pause is the calm first step, taken while the choice is still entirely yours.

If more than a few of these sound familiar, that is worth paying attention to.

Playing longer than you planned, again
Chasing a loss with a bigger deposit
Keeping play hidden from your partner
Borrowing money to keep the account topped up
Feeling flat or restless when you cannot play
Spending money set aside for bills
Promising to stop, then logging back in

Protection in plain words

Limits, pauses and closing an account

Worth a look on the evening you start weighing up whether to stop.

Where do relatives go for advice about someone who plays too much?+

Gambling Helpline Aotearoa takes calls from family members as well as players, free of charge and around the clock. Problem Gambling Foundation also offers free counselling and peer support in clinics across the country. Nothing your relative discusses has to come from you alone.

What does a cooling-off period do and when can I play again?+

A cooling-off period locks your account for the stretch you pick, so you cannot deposit or play while it runs. Play becomes possible again only once that stretch ends. Ask our team at the start if you want a longer break instead.

Does excluding myself from Axe Casino stop me at other casinos?+

No. This market has no national self-exclusion register, so an exclusion here applies to your account with us only. Other operators will not know about it. If you want wider cover, tell each operator you hold an account with.

Can I end a self-exclusion early if I change my mind?+

No. Once confirmed, a self-exclusion runs for the whole period you chose and cannot be shortened. Treat the length as fixed before you commit to it. Restarting play means waiting until that period runs out.

Are the same limit settings in the mobile version of my account?+

Yes. The mobile account carries the whole set: deposit limits, loss limits, session time reminders, cooling-off and self-exclusion. You reach them in the same profile area. Whatever you set there applies to every device you sign in on.

How do I adjust a limit once I have chosen one?+

Return to the responsible gambling section of your account, where your current figures sit next to the controls that set them. Choose the tool again and pick a new value. Before confirming, read how the change affects play.